Managerial Mediation as a Supervisory Tool

Mediation contains the potential for transforming conflict interaction.

Unresolved interpersonal conflict between workers in a workplace takes a significant toll on employees’ morale and productivity.  This workshop trains managers, supervisors and leaders in an innovative mediation process applied to resolving conflict with employees.

OUTLINE

• Conflict in the workplace 
  
• Supervisory/managerial options to conflict resolution 
  
• Supervisory mediation 
  
• Initial meetings 
  
• Preparing the context 
  
• Face-to-face meeting 
  
• Contracting and follow-up 
  
• Benefits of mediation

OUTCOMES

• Gain knowledge of managerial options for handling conflict 
  
• Develop understanding of process and application of supervisory mediation 
  
• Experience hands-on practice with use of techniques 
  
• Achieve awareness of some benefits of supervisory mediation 

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