NEIL KATZ & ASSOCIATES
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Managerial Mediation as a Supervisory Tool

Mediation contains the potential for transforming conflict interaction.
Unresolved interpersonal conflict between workers in a workplace takes a significant toll on employees’ morale and productivity.  This workshop trains managers, supervisors and leaders in an innovative mediation process applied to resolving conflict with employees.

OUTLINE

  • Conflict in the workplace 
  • Supervisory/managerial options to conflict resolution 
  • Supervisory mediation 
  • Initial meetings 
  • Preparing the context 
  • Face-to-face meeting 
  • Contracting and follow-up 
  • Benefits of mediation

OUTCOMES

  • Gain knowledge of managerial options for handling conflict 
  • Develop understanding of process and application of supervisory mediation 
  • Experience hands-on practice with use of techniques 
  • Achieve awareness of some benefits of supervisory mediation 
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