"Dr. Neil Katz and several of his associates played a critical role in our year long research project to provide a 600 page report illuminating the Role, Function and Value of Ombudsmen in the Federal Government. Among their many contributions were documenting the history and development of ombuds in the U.S., and assisting with researching and writing case studies of ombuds services in key agencies."
- Carole Houk
President, ChiResolutions, Lead Institution for Federal Report
What is an organizational ombudsmen?
Who hires ombudsmen?
What can you expect for an ombudsman?
Ombuds serve as a “resource navigator” to assist employees as to where they might seek help for their issues. In addition, ombuds can help “visitors” by offering conflict coaching, facilitation of meetings, and informal mediation. They also serve organizational leaders by providing them a “heads up” of problematic trends and patterns in the workplace environment.
Organizational ombuds are becoming increasingly popular in higher education, the private sector and in institutions in the federal government. Consultants with Neil Katz and Associates are experienced and knowledgeable about how they can benefit organizational effectiveness and excellence, and how to set up an Ombuds Office.
Organizational ombuds have strict adherence to the principles of confidentiality, independence, impartiality and informality.