Understanding and Enhancing Emotional Intelligence

Emotional Intelligence builds leaders in the work place

This workshop will present some of the important research findings and skills building being done in the area of Emotional Intelligence. Studies demonstrate that among capabilities that drive outstanding performance, Emotional Intelligence was twice as important as Technical Ability or Cognitive/Conceptual Reasoning, and accounted for up to 90 percent of the difference in the profile between “average” and “star” performers at senior levels of professional practice.  

The framework, theories, and competencies promoted in recent scholarship on Emotional Intelligence have direct impact on one’s ability to influence others, negotiate effectively and manage conflict successfully. co l Daniel Goleman’s four part framework on emotional intelligence -- Self-Awareness, Self-Management, Awareness/Understanding of Others, and Relationship Management-- can be viewed as a template for assessing and displaying competencies in influencing others with integrity.  This workshop will follow the Goleman framework and work with theories, concepts, exercises and skill practice in each of the four critical segments of emotional intelligence to enhance confidence and competence in understanding and managing ourselves and working collaboratively with others .

OUTLINE

• Importance of Emotional Intelligence
  
• Exploring research findings
  
• Self-Assessment and discussion
  
• Self-Awareness—dealing with style differences at work
  
• Self-Management—anchoring and disassociation
  
• Social Awareness—rapport building concepts and skills
  
• Social Management—negotiation, conflict management, influencing skills
  
• Development of Personal Action Plan

OUTCOMES

• Enhance self-awareness of emotional intelligence competencies and communication styles through use of assessment instruments.
  
•  Learn some effective strategies in managing ourselves in ways “that serve us, not embarrass us.”
  
•  Understand, practice, and improve effectiveness in building rapport and influencing others with integrity.
  
• Gain in appreciation of the direct link between elements of emotional intelligence, negotiating, and conflict management proficiency.
  
• Demonstrate acceptable level of mastery of constructive influencing and conflict management skills through the use of cases, role-plays and final one-on-one demonstration exercise.
  
• Develop, monitor and sustain an action plan to enhance Emotional Intelligence and conflict management skills.

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